Refund Policy

What you are buying

Every purchase on Zestie is a one-time prepaid pack of recipe generations. There is no subscription, no recurring billing and no automatic renewal. A pack is not a service period: the generations in it stay on your account and never expire.

One generation produces one complete recipe. Reopening a recipe that has already been generated does not use a generation.

When you can get a refund

Unused packs — full refund. If you have not spent any generation from a pack, you can request a full refund within 14 days of purchase.

Partly used packs — refund for the unused balance. Within the same 14 days, if you have used some of a pack, we refund the unused generations at the pack's per-generation price. Used generations cannot be refunded, because the recipe was already delivered to your account.

Generations that failed are never charged. If a generation errors out, is interrupted, or returns no usable recipe, the generation is returned to your account automatically — you do not need to ask for it.

Billing errors and unauthorised charges. If you were charged twice, charged the wrong amount, or do not recognise a charge, contact us and we will refund it in full regardless of the time limits above.

When we cannot refund

• More than 14 days after purchase, for generations that were delivered successfully.
• Generations that produced a recipe you received and saved, unless there was a billing error.
• Purchases made fraudulently or in breach of our Terms of Service.

How to request a refund

Email support@zestie.app from the address on your account and include:

1. your order number (shown under Settings → Payments), and
2. a one-line reason.

You do not need to justify the request — we only ask so we can fix whatever went wrong.

How long it takes

We reply within 2 business days and, once approved, issue the refund to your original payment method. Your bank or card issuer typically takes 5–10 business days to show it on your statement. Refunds are issued by our merchant of record, so the credit may appear under their name.

Cancellation

There is nothing to cancel: packs are one-time purchases and are never renewed or charged again. If you no longer want the remaining generations, you can request a refund under the rules above and simply stop using the service.

Changes to this policy

We may update this policy. The date at the top of this page shows the latest revision, and changes never apply retroactively to a purchase you already made.

Contact

Questions about a charge or a refund: support@zestie.app.